Establishment date: December 23, 2025

PRIVACY POLICY

TerraRise Co., Ltd. recognizes the importance of protecting personal information entrusted to us by students, partners, and related parties in connection with our student support services and partnerships with Japanese language schools. We consider the protection of personal information to be a social responsibility and are committed to handling such information appropriately in accordance with the following policy.

1. Compliance with Laws and Regulations on Personal Information Protection

The Company complies with all laws, government-issued guidelines, and other relevant standards concerning the protection of personal information, and handles personal information in an appropriate manner.

2. Acquisition of Personal Information

The Company obtains personal information in an appropriate and fair manner within the scope necessary for its business operations, and does not acquire personal information through unlawful or unjust means.

3. Purpose of Use of Personal Information

The Company uses personal information obtained from customers only to the extent necessary to achieve the purposes listed below. If the Company intends to use personal information for purposes not specified below, it shall do so only after obtaining the prior consent of the individual concerned.
  • Introducing Japanese language schools and vocational schools to students, providing support for admission procedures, academic counseling, and other comprehensive support related to studying and advancing education in Japan.
  • Providing support for daily life in Japan, including advice on housing and daily living before and after arrival in Japan, as well as assistance with various administrative procedures.
  • Fulfilling contracts with partner Japanese language schools, and conducting communications, coordination, and information sharing.
  • Responding to inquiries related to the Company’s business activities and handling requests for materials or information.
  • Conducting analysis and creating statistical data for the purpose of improving the Company’s services and developing new services.
  • Providing information about the Company’s events, seminars, and conducting surveys or questionnaires.

4. Provision of Personal Information to Third Parties

The Company will not disclose or provide personal information to any third party without the prior consent of the individual, except in the following cases:
  • When the individual has given consent.
  • When disclosure or provision is required by laws or regulations.
  • When it is necessary to protect the life, body, or property of an individual and it is difficult to obtain the consent of the individual.
  • When it is particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the consent of the individual.
  • When it is necessary to cooperate with a national government organization, a local government, or a party entrusted by either of the foregoing in executing duties prescribed by laws or regulations, and obtaining the individual’s consent may impede the execution of such duties.
  • When the handling of personal information is outsourced to a third party to the extent necessary to achieve the purpose of use. In such cases, the Company shall enter into agreements with the outsourcing party requiring appropriate management of personal information and shall exercise appropriate supervision over such party.

5. Security Control Measures for Personal Information

The Company takes appropriate and rigorous security control measures to ensure the accuracy and safety of personal information, and to prevent unauthorized access, loss, destruction, falsification, or leakage of such information. The Company continuously implements the following measures in this regard.

Organizational Security Control Measures

The Company appoints a Personal Information Protection Manager, establishes internal regulations regarding the handling of personal information, and conducts regular internal audits to ensure appropriate management of personal information.

Human Security Control Measures

The Company provides thorough education and awareness training to all employees regarding the importance of personal information protection.

Physical Security Control Measures

The Company implements measures to prevent theft, loss, or unauthorized removal of equipment and recording media that handle personal information.

6. Disclosure, Correction, Suspension of Use, and Other Requests Regarding Personal Information

If an individual requests disclosure, correction, addition, deletion, suspension of use, or erasure of their personal information, the Company will confirm the identity of the individual and respond promptly in accordance with applicable laws and regulations and the Company’s internal rules.

For procedures and inquiries regarding such requests, please contact the inquiry desk listed below.

7. Continuous Improvement of the Privacy Policy

The Company continuously reviews and strives to improve its initiatives for the protection of personal information. The contents of this Privacy Policy may be revised as necessary in response to changes in laws and regulations or social conditions. Any revised Privacy Policy shall become effective from the time it is posted on the Company’s website.

8. Contact Information

For inquiries, complaints, or consultations regarding the handling of personal information by the Company, please contact us at the address below.

TerraRise Co., Ltd.

Personal Information Protection Officer: Than Htike

Email Address: info@terrarise.co.jp

Phone Number: +81-70-2215-1999

(Business Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. Japan Time)